Your Next Steps
You've made it through intake. Here's what happens next.
You're Matched with Your Therapist
24-48 hours from intake
- ✓Our clinical team reviews your intake carefully
- ✓You receive a personal introduction from your therapist
Schedule Your First Session
At your convenience
- ✓Book directly through SimplePractice portal
- ✓Pick a time that works for both of you
Begin Your First Session
Your healing starts here
- ✓Welcome call with your therapist
- ✓Build rapport and establish trust
Before Your Session
Technical Setup
- ✓Test your video camera and microphone
- ✓Check your internet connection
- ✓Log into SimplePractice early
- ✓Find the video link in the session details
Create Your Space
- ✓Choose a quiet, private room
- ✓Minimize background distractions
- ✓Close other browser tabs and apps
- ✓Have water and tissues nearby
Mental & Emotional Prep
- ✓Reflect on your relationship challenges
- ✓Think about goals for therapy
- ✓Journal any questions you have
- ✓Give yourself grace and patience
Session Etiquette
- ✓Show up 5 minutes early
- ✓Limit interruptions if possible
- ✓Both participants join together
- ✓Be honest and open with your therapist
Questions?
Where do therapy sessions take place?
All therapy sessions, scheduling, secure messaging, consent forms, and clinical documentation occur inside our HIPAA-compliant clinical platform, SimplePractice. Passport Journeys supports the overall relationship journey experience through onboarding, educational resources, structured exercises, and community support.
What if I don't hear from my therapist within 48 hours?
Check your spam folder first. If you still don't see an email, reach out to LaceyTezino@passportjourneys.org and we'll help immediately.
Can I change my therapist if I want?
Yes! If you feel the match isn't right after your first session, let us know and we'll find a better fit. Your comfort is everything.
What happens if I need to reschedule?
Use SimplePractice to reschedule directly with your therapist. You can cancel or move sessions up to 24 hours before.
Will my parents/family know what I say in therapy?
Absolutely not. Everything is confidential and protected by HIPAA law. Your therapist won't share details with anyone without your permission.
What if I'm nervous about my first session?
That's completely normal! Your therapist specializes in helping families feel comfortable. Come as you are—vulnerability is where healing begins.
You're Ready
Check your email for your therapist's introduction.
Crisis Support: If you're in crisis, call 911 or 988.
Questions? Contact us