Privacy Policy

Last updated: May 27, 2026

1. Introduction

Passport Journeys ("we," "us," "our," or "Company") operates www.passportjourneys.org. This Privacy Policy explains our information practices, what data we collect, how we use it, and your rights regarding your information.

2. Information We Collect

We collect information in the following ways:

Account Information: Name, email, phone number, age, location when you sign up
Assessment & Intake Data: Responses to relationship assessments and intake forms
Payment Information: Billing details (processed securely via Stripe)
Clinical Information: Therapy-related data is stored in SimplePractice and governed by separate HIPAA protections
Usage Data: Pages visited, features used, session duration, IP address, device type
Communications: Emails, messages, and support inquiries

3. How We Use Your Information

To provide and improve our services
To process subscriptions and payments
To send service updates, reminders, and educational content
To match you with appropriate therapists (Texas members only)
To respond to your inquiries and support requests
To comply with legal obligations
To prevent fraud and ensure security

4. Clinical Data & HIPAA

All clinical therapy information (session notes, assessments, diagnoses) is stored in SimplePractice, which is HIPAA-compliant. This data is never shared with Passport Journeys without explicit consent. Your therapist is bound by confidentiality laws.

5. Data Sharing & Third Parties

We do not sell your data. We share information only with:

SimplePractice: For therapy services (clinical data only)
Stripe: For payment processing
Service providers: Email, hosting, analytics (all under data protection agreements)
Legal authority: When required by law

6. Your Rights

You have the right to:

Access your personal data
Request corrections to inaccurate data
Delete your account and data (subject to legal retention requirements)
Opt out of marketing communications
Receive a copy of your data in portable format

7. Security

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Cookies & Analytics

We use cookies and analytics tools to improve your experience. You can control cookie settings in your browser. We do not track you across unaffiliated websites.

9. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Clinical data is retained per SimplePractice and applicable state law. You can request deletion at any time.

10. Children's Privacy

Our services are intended for adults and teenagers (age 14+) with parental consent. We do not knowingly collect data from children under 13. If we become aware of such collection, we will delete the data immediately.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or by posting a notice on our website. Your continued use of our services constitutes acceptance of changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: LaceyTezino@passportjourneys.org
Phone: (512) 766-5962
Mailing Address: Passport Journeys, Austin, TX