Cancellation Policy

How to Cancel

You can cancel your subscription at any time through one of these methods:

• Self-Service: Log into your account, navigate to "Manage Subscription," and click "Cancel Subscription"
• Email Support: Contact LaceyTezino@passportjourneys.org with your request
• Phone: Call (512) 766-5962 to speak with our team

When Your Cancellation Takes Effect

Your subscription will remain active through the end of your current billing cycle. You will have access to all features until that date. Cancellation does not refund the current billing period, but prevents future charges.

Example: If you cancel on May 10 and your next billing date is June 1, your subscription ends on May 31. You are not charged on June 1.

Community Hub Cancellations

If you cancel your Global Community Hub membership, you lose access to all premium content and features. Your data is retained for 30 days in case you wish to reactivate. After 30 days, your profile and activity data are deleted.

Therapy Service Cancellations

Cancelling therapy does not automatically cancel your Community Hub membership. You must cancel each service separately.

If you wish to pause or end therapy:

• Contact your therapist through SimplePractice to discuss next steps
• Your therapist will help facilitate a proper closure if appropriate
• If you need to cancel due to financial hardship, please reach out to discuss options

No Long-Term Contracts

Passport Journeys does not require long-term contracts. All subscriptions are month-to-month and can be cancelled at any time without penalty.

Reactivation

If you cancel and later wish to rejoin, you can reactivate your subscription at any time. You may create a new account or contact support to restore your previous profile if it hasn't been deleted (within 30 days of cancellation).

Questions?

If you have questions about cancelling your subscription, please contact us at:
Email: LaceyTezino@passportjourneys.org
Phone: (512) 766-5962