Refund Policy

30-Day Money-Back Guarantee

We're confident you'll love Passport Journeys. If you're not satisfied with your Community Hub membership within 30 days of your first charge, we'll refund your money — no questions asked.

How to Request a Refund

To request a refund, contact us with your request and reason:

Email: LaceyTezino@passportjourneys.org
Subject Line: "Refund Request"

Please include your account email and the date you subscribed. We'll process refunds within 5-7 business days.

Refund Eligibility

Refunds are available under these conditions:

• Request submitted within 30 days of the initial charge
• No additional charges have been incurred beyond the initial charge
• Account has not been suspended for violation of Community Guidelines

Exceptions & Non-Refundable Items

Non-refundable charges include:

• Charges made after the 30-day window
• Therapy session fees (clinical charges are handled separately through SimplePractice)
• Donation and one-time purchases
• Late renewal payments (if 30 days has passed)

Therapy Services Refund Policy

Clinical therapy services are not covered by this refund policy. Therapy charges are processed through SimplePractice and governed by their refund policies and state law.

Intake-only purchases: If you complete a clinical intake but decide not to proceed with therapy before your first session, contact us within 14 days for eligibility for a partial refund or credit toward Community Hub membership.

Refund Processing

Approved refunds are credited back to your original payment method (credit card, bank account, etc.) within 5-7 business days. Depending on your financial institution, the refund may take an additional 1-3 business days to appear in your account.

Account Access After Refund

Once a refund is processed, your account access is immediately suspended. If you change your mind and reactivate, you'll be charged the current subscription rate for a new billing cycle.

Disputes & Chargebacks

If you dispute a charge with your bank or credit card company instead of contacting us first, your account may be suspended. We encourage you to reach out to us directly to resolve any billing issues.

If a chargeback is filed, we reserve the right to permanently suspend your account and pursue recovery of chargeback fees.

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us at:
Email: LaceyTezino@passportjourneys.org
Phone: (512) 766-5962